First Professional Services, located in West Jordan, Utah, provides ambulance billing services and online bill payment services through www.firstprofessional.net and related payment and billing communications.
This Privacy Notice explains how First Professional Services collects, uses, protects, and shares information submitted through our website, online bill-pay form, checkout page, and related billing support communications.
This notice is intended to describe our website and payment privacy practices. When we handle protected health information on behalf of ambulance providers, our handling of that information may also be governed by HIPAA, applicable business associate agreements, and the ambulance provider’s own Notice of Privacy Practices.
1. Information We Collect
When you use our online bill-pay form, we may collect information such as:
We may also collect technical and security-related information automatically, such as IP address, browser type, device information, website log data, fraud-prevention signals, and reCAPTCHA-related information.
Because we provide billing services for ambulance providers, we may also receive or maintain billing-related health information from ambulance providers, patients, authorized representatives, insurers, or other parties involved in payment and billing.
2. How We Use Information
We use the information we collect for billing, payment, support, and compliance purposes, including to:
- Identify the correct ambulance bill or patient account
- Process and apply payments securely
- Send receipts and payment confirmations
- Provide billing support and issue resolution
- Prevent fraud, unauthorized transactions, and abuse
- Maintain accounting, audit, tax, and business records
- Comply with legal, regulatory, HIPAA, and PCI obligations
3. Payment Card Information
Our checkout page uses a custom payment form that connects with our payment gateway, NMI, through an API integration. When you submit payment card information, that information is used to authorize, process, and complete your payment.
Payment card information may include the card number, expiration date, CVV/security code, name on card, billing address, and related transaction information.
We do not sell payment card information and we do not use it for marketing.
We collect the CVV/security code only as needed to authorize the transaction. We do not retain the CVV/security code after authorization.
We retain payment and transaction records only as reasonably necessary for payment processing, reconciliation, refunds, chargebacks, fraud prevention, accounting, legal compliance, and related business purposes.
4. Health and Billing Information
First Professional Services provides ambulance billing services. As part of those services, we may receive, create, maintain, or transmit information related to ambulance transportation, billing, insurance, payment, and patient accounts.
Some of this information may be considered protected health information under HIPAA or other applicable privacy laws.
When we handle protected health information on behalf of an ambulance provider, we use and disclose that information only as permitted by applicable law, our agreements with the ambulance provider, and the purpose for which the information was provided.
This Privacy Notice does not replace the Notice of Privacy Practices provided by your ambulance provider. If you have questions about your HIPAA rights, you may also need to contact the ambulance provider directly.
5. We Do Not Sell Personal Information
First Professional Services does not sell personal information, payment information, or health-related billing information.
No renting, trading, or selling of patient or customer lists.
No sharing personal information for targeted advertising.
No use of payment-page information for marketing.
6. When We Share Information
We share information only as needed for billing, payment processing, security, legal compliance, and business operations. We may share with:
Core Partners
Ambulance providers, NMI gateway, banks, and merchant processors.
Service Providers
Hosting, IT, email storage, and security tools like reCAPTCHA.
Legal & Advisory
Accounting, legal, compliance, and professional audit advisors.
Authorities
Government agencies, regulators, and courts when required by law.
8. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including:
No website or electronic storage system is completely secure. While we work to protect information, we cannot guarantee absolute security.
10. Your Choices and Privacy Requests
You may contact us to request access, correction, deletion, or other action regarding your information. To submit a privacy request, contact:
First Professional Services
We may need to verify your identity before responding to certain requests.
